FAQ : consumer + vender 

 

 

Consumer 

 

1. What is Myshanta.com?

Myshanta is a Multivendor and location marketplace.

 

1. How do I create an account on Myshanta.com?

You can simply create a Customer account by clicking on this Link and fulfilling the required information. 

1. Is it free to create an account on Myshanta.com?

Myshanta isn`t applying any fees for joining the platform. 

 

1. What kinds of products can I find on Myshanta.com?

Myshanta is a marketplace that is keen to provide a variety of products for example and not limited, Clothes, Accessories, Homewear, Electronics and more. 

 

1. How do I search for products on Myshanta.com?

You simply Enter myshanta.com and start searching for the products by the name, Description. As well you can list products according to Brand, Category, size. 

 

1. How do I make a purchase on Myshanta.com?

• After creating a customer account. 
• Add products to the basket
• Add your address details for delivery 
• Choose the payment method 
• And finalize your order. 

Note: Order requests will be forwarded to the vendor, vendor shall approve or decline order requests depending on stock and product availability. You can follow the condition of your order in your profile. 

 

1. What payment methods are accepted on Myshanta.com?

Myshanta.com Tends to provide multiple payment methods 

• Visa and master Debit cards. By Moamalat 
• Mywallet Service. You can use your account wallet in myshanta.com 
• Cash on delivery for orders coming from Libya. 
• Sadad by Almadar Aljaded.
  
  

1. Is it safe to make a purchase on Myshanta.com?

Myshanta.com is connected directly to payment gateways technologies which makes it using their golabl security standards, which makes it secured for safe shopping. 

1. How do I track my order on Myshanta.com?

Yes, Myshanta.com is a developing platform that is working on making you able to track your oders and its logistics order touchpoints with its Partners.  

1. How long does it take to receive my order from Myshanta.com?

Its considered 3 days for orders from Libya, and 10 Days for orders from Turkiye.
Note: The period for products to be delivered changes for multiple factors. As paperwork, procedures and weather conditions.

1. What should I do if there is an issue with my order from Myshanta.com?

Please try to reach our support channels mentioned in the list below. 

• Whatsapp: +218912448125- +905398539275
• Mobile call: +218912448125- +905398539275
• Visit our support Office :
  Zawiyet Aldahmany near Burqair office.Tripoli\Libya 

23nisan mah. Mithatpasa cad. Gokcadir ofisi 22\23 Bursa\Turkiye

• Send an Email: hello@myshanta.com
• Chat support: available on our website 
• Social media messaging : follow us on Facebook and instagram

Note: We appreciate your understanding for any delay due communication traffic. In case of such condition please try leaving a message and we will get right back to you. 

1. How do I return a product I purchased on Myshanta.com?

Myshanta.com will be providing a process to return products from Libya and Türkiye as long as they comply with return conditions. Please consider checking on return policies. 

Note: product return requests can be established through your order management panel. Ordes returns will be approved after inspection of the condition of the products and reason of return. 

1. Is there a cost to return a product to Myshanta.com?

To prevent the misuse of the website functionality panılties might be applied in regards. 

 

1. How long do I have to return a product to Myshanta.com?

You have 2 days to start return request  after delivery is confirmed. 

1. How do I leave a review for a product I purchased on Myshanta.com?

Product and Vendor reviews will be available in the product card

1. Can I contact the seller directly with questions about a product on Myshanta.com?

Contacting vendors isnt availble on myshanta.com 

1. What is the Myshanta.com return policy?

Please click on the link

1. Can I cancel my order on Myshanta.com?

You can cancel your order as long as it wasn't approved by the Vendor

1. How do I check the status of my refund on Myshanta.com?

All refunds on myshanta.com will be made to Mywallet wallet service in account. 

1. Can I sign up for notifications about new products on Myshanta.com?
   Its not yet available on myshanta.com, Though myshanta is a sustainable undergoing development platform, there will be always update to add feature desired by its users 
2. Can I use coupons or promo codes on Myshanta.com?

Yes myshanta.com provides Coupons for credit loading and discount Coupons 

1. What should I do if I forgot my Myshanta.com password?

Users can reset their passwords manually using their emails registered in the system. 

1. How do I contact customer service for Myshanta.com?

There are multiple ways to contact myshanta Customer Serivces 

Please try to reach our support channels mentioned in the list below. 

• Whatsapp: +218912448125- +905398539275
• Mobile call: +218912448125- +905398539275
• Visit our support Office :
  Zawiyet Aldahmany near Burqair office.Tripoli\Libya 

23nisan mah. Mithatpasa cad. Gokcadir ofisi 22\23 Bursa\Turkiye

• Send an Email: hello@myshanta.com
• Chat support: available on our website 
• Social media messaging : follow us on Facebook and instagram 

Note: We appreciate your understanding for any delay due communication traffic. In

case of such condition please try leaving a message and we will get right back to you.

Vendor : 

 

1. what is a marketplace and how does it work?

Marketplace is a multi category and vendor e-commerce platform. 

1. What are the benefits of selling on a Myshanta?

Myshanta.com offers a wide reach for customers by marketing the platform and all on board vendors and their products. This will help increasing vendor orders and order managements.

1. How do I create an account and set up my store on the myshanta.com?

You can create a vendor account first by clicking this link . Then you should open a store and get it approved by admins to be able to start adding products. 

Note: please confirm your account by clicking the link forwarded to you Email

 

1. How do I add my products to myshanta.com?

After activating your store by the admin. You can add product details as requested in the product details card

 

1. What are the product listing requirements?

• Product name
• Product code 
• Product brand 
• Product variants and specifications 
• Product images 
• Product Barcode 
• Product Stock code 
• Product Stock/quantity 
• Product Price 
• Product Warehouse 
• Product Dimensions and weight 

1. How do I price my products on Myshanta?

Products shall be added including delivery and Tax. 

1. What is the commission structure and how is it calculated?

Myshanta adds a specific percentage on each product selling cost. 

1. How do I get paid for my sales on Myshanta?

Vendors in Türkiye will receive their payments on with in specific period of time ( mentioned in the Contract) to their bank accounts they add to their payment settings on myshanta.com.
Libyan vendors will be able to receive their money by hand in the financial office in Tripoli. 

 

1. How do I handle returns and refunds?

Return requests will be made by customer through myshanta.com, after the customer drop the shipping to Logistics hub, the products health and condition will inspected. If myshanta.com approves the return. Customer will receive the money back 

 

1. How do I communicate with customers on the myshtan.com?

Myshanta.com does not provide  channel for vendors to contact customers 

1. Can I offer promotions or discounts on my products?

Campaign model in myshanta.com will be developed to allow vendors design their discounts and promotions. 

1. Can I sell internationally on the myshanta.com ?

Myshanta.com is designed for consumers from Libya and living in Libya. Turkish venders are able to sell products to Libya. 

1. What are the shipping and delivery requirements?

Products should be well packed and prepared for higher impressions and better user experience 

1. What are the advertising and marketing opportunities available to me as a vendor?

Yes. myshanta.com is a developing platform and will be providing solutions to vendors so they get advertising opportunities on different levels. 

1. What are the guidelines for product images and descriptions?
   Myshanta.com has an engine that optimizes the images size for better performance. Vendors shall consider adding images in portrait orientation for better product showcasing